About Us

Welcome to Pawlyhood, where every wag, purr, and playful moment matters. We are a pet-focused eCommerce store dedicated to making everyday life more comfortable, joyful, and stylish for your furry companions. At Pawlyhood, we believe pets are family, and they deserve products that offer comfort, safety, and happiness.

Our carefully curated collection includes cozy Pet Beds & Mats for restful sleep, high-quality Pet Grooming essentials to keep your pets clean and healthy, and reliable Pet Travel Care products to make every journey stress-free. We also provide a wide range of Pet Necessities designed for daily convenience, along with trendy and comfortable Pet Clothing that blends style with functionality. To keep tails wagging and minds active, our fun and durable Pet Toys are made for endless entertainment.

Quality, comfort, and pet-friendly design are at the heart of everything we offer. We source products that are safe, durable, and thoughtfully designed to meet the real needs of pets and pet parents alike.

At Pawlyhood, we’re more than a store—we’re a community built on love for pets. Join us in celebrating the joy, loyalty, and unconditional love that pets bring into our lives, one paw at a time. 🐾

FAQS

How can I track the status of my order?

Keeping you updated is our priority! Once your order has been shipped, we will send you an email with a tracking number. You can use this number to easily track your order at any time.

What payment methods are accepted?

We offer a variety of convenient payment options. You can securely make a purchase using major credit cards such as VISA, Mastercard, Discover, and AMEX. We also accept payments via PayPal for added flexibility.

Can I modify or cancel my order?

Absolutely! You may modify or cancel your order within 24 hours of placing it. Please contact us within this time frame, and we’ll be happy to assist you.

Can I initiate a return for my items?

Certainly! We offer a 30-day satisfaction guarantee. If you're not completely satisfied or received a defective item, contact our customer support team via email. We'll guide you through the return process

Can I request an exchange for my order?

We’re sorry, but we currently do not offer exchanges. However, you’re welcome to return your item(s) for a refund. Please reach out to our support team for assistance with returns.

Do I need to create an account to place an order?

No, creating an account is not required. You can place an order as a guest. However, we recommend creating an account for added benefits, such as tracking your orders and reviewing past purchases from your personalized dashboard.

What is the estimated delivery time for my items?

Typically, you can expect your items to arrive within 8–12 business days.

What is the origin of the shipments?

Our products are shipped directly from our partnered factories located in various regions. If you order multiple items, they may be shipped separately, as different factories specialize in different product types.